Refund Policy

Last updated: July 27, 2026

PrizmForge LLC offers a 30-day money-back guarantee on your initial MinuteLens purchase. If you are not satisfied, you may request a full refund within 30 days of your original order date. Renewal charges billed after this window are non-refundable — see “Subscriptions and contract term” below.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund:

• Visit paddle.net and locate the order using the email address you used at checkout, or
• Email us at billing@prizmforge.com and we will assist you.

Subscriptions and contract term

MinuteLens service agreements run for a minimum term of one (1) year from your go-live date. Monthly billing charges are eligible for a refund only within the first 30 days of the initial order. After the 30-day window, monthly subscription charges are non-refundable, including for unused portions of a billing period.

You can cancel renewals at any time from the customer portal or by contacting us. Cancellation stops future renewals after the minimum one-year term has been fulfilled; access continues through the end of the current billing period.

More information

Additional details about how refunds are handled are available in the Paddle Refund Policy.